Terms & Conditions app33 – Platform Usage Agreement

This Terms & Conditions document constitutes a binding agreement between you ("Member" or "User") and app33 ("Platform", "we", "the Company"). This agreement takes effect as soon as you complete the account registration process at app33, or when you use any of our services, including browsing the website, playing games, or making any financial transactions.

Continued use of the platform app33 following any amendments to these Terms & Conditions will be considered acceptance of those changes. We encourage you to review this page periodically to ensure you are always aware of the latest version of the terms applicable to your use.

In the event of any conflict between these general Terms & Conditions and the specific rules of a particular game or promotion, the more specific rules shall take precedence for that matter only, while all other aspects remain subject to these general Terms & Conditions.

To register and use the services of app33, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old or have reached the legal age required to participate in gambling activities in the jurisdiction where you reside, whichever is higher.
• Acting in a personal capacity and not on behalf of or as an agent for any third party.
• Depositing funds from a valid Malaysian bank account or e-wallet registered in your own name.
• Not prohibited from participating in gambling activities under any laws or regulations applicable to you.
• Not being on an active self-exclusion list imposed by any relevant regulatory body.

app33 reserves the right to request proof of age or identity verification at any time. Failure to provide the required documents within the specified timeframe may result in account suspension until verification is complete. Age-related fraud is a serious violation that will result in permanent account closure and balance freezing.

Each individual is only permitted to hold one (1) active account on the platform app33. Holding multiple accounts — whether in your own name or using another person's information — is a serious breach of these Terms & Conditions. We use advanced detection systems to identify duplicate accounts, and all accounts involved may be closed without prior notice.

During registration, you are required to provide accurate, truthful, and complete information. This includes your full name as shown on your official identification document, an active Malaysian phone number, and your actual date of birth. False or inaccurate information is sufficient grounds for account closure and balance forfeiture at any time.

You are solely responsible for:

• Keeping your password and account login details confidential app33 your.
• Ensuring that no other party accesses your account without your authorisation.
• Updating personal information that has changed (such as your phone number or payment details) within a reasonable timeframe.
• Reporting any suspected unauthorised access to the support team app33 immediately.

app33 not responsible for any losses arising from third-party access to your account resulting from your failure to adequately safeguard your login credentials.

All financial transactions on the platform app33 processed in Malaysian Ringgit (MYR). Accepted deposit and withdrawal methods are as follows:

• e-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Instant Transfer: DuitNow
• Online Banking (FPX): Maybank2u, CIMB Clicks

The applicable transaction limits are as follows:

• Minimum deposit: RM20 per transaction
• Minimum withdrawal: RM50 per request
• Maximum daily deposit and withdrawal limits are as specified in your account settings and may vary according to your membership status

Withdrawals will only be processed to the same payment method used for the deposit, or to a verified account held in the same name as the app33 your. app33 does not process withdrawals to third-party accounts under any circumstances.

Withdrawal processing time is under 5 minutes for requests that meet all requirements. However, app33 reserves the right to place a hold on withdrawal processing for security verification or required compliance review purposes, and such processes may take up to 24 business hours.

All bonuses, free credits, cashback, and promotions offered by app33 — including the Welcome Bonus of up to RM888 — are subject to rollover requirements as specified in each respective promotional offer. Rollover requirements mean you must wager a set amount (typically a multiple of the bonus value) before the bonus balance or any winnings derived from it become eligible for withdrawal.

General principles applicable to all promotions app33 are as follows:

• Every promotion has a clearly stated validity period — any unused bonus or incomplete rollover within that period will expire automatically.
• Only one welcome bonus is permitted per new member — creating multiple accounts to claim bonuses repeatedly is a serious violation.
• App33 reserves the right to modify or cancel any promotion at any time with reasonable notice, and to withdraw bonuses obtained through fraudulent means or in violation of promotional terms.
• In the context of Sports Betting for the purpose of meeting bonus rollover requirements, bets placed at odds below 1.50 (or the equivalent in Malay/Asian format) may not count or may only be partially counted, depending on the specific promotion terms.
• Bonuses are for the personal use of the member only and may not be transferred to any other party.

Rollover requirements and detailed terms for each promotion app33 stated on the relevant promotions page. Please read it carefully before activating any bonus. If you are unsure about the applicable terms, contact the support team app33 before activating the promotion.

All games offered on the platform app33 — including online slots, poker, baccarat, Live Casino, and Sports Betting covering football (Malaysia Super League, EPL), cricket, badminton, and e-sports — each have specific rules available within the respective game interface. Game-specific rules form part of these Terms & Conditions and are considered a binding agreement between you and app33.

For sports betting specifically:

• The odds displayed at the time a bet is placed are the odds that apply, except in the case of a clear technical error.
• app33 reserves the right to void bets where odds were displayed incorrectly due to a technical error or inaccurate information received from a data provider.
• Confirmed bets may not be cancelled by members except in circumstances explicitly permitted under the rules of the relevant game.
• For events that are postponed, cancelled, or significantly altered in format, the specific settlement rules stated in the Sports Betting section app33 shall apply.

For casino and slots games, all games use an independently verified RNG (Random Number Generator) certified by a recognised auditing body. Game outcomes are final once determined by the system, except in cases of clearly demonstrable technical errors.

Use of the platform app33 is subject to compliance with the conduct standards set out herein. The following are strictly prohibited and may result in immediate disciplinary action, including permanent account closure and balance freezing:

• Registering more than one account on the platform app33, or assist others in doing so.
• Providing false information during registration or the identity verification process.
• Using another person's identity, payment details, or funds without their lawful consent.
• Colluding with other players to gain an unfair advantage in any game on app33.
• Using automation software, bots, arbitrage systems, or any other unauthorised technical methods to gain an advantage in betting or gameplay.
• Exploiting bugs or technical errors on the platform for unauthorised gain — any winnings obtained through such means will not be paid out.
• Using funds derived from illegal activities to make a deposit at app33.
• Threatening, harassing, or behaving abusively toward staff or other players on the platform app33.

app33 uses an advanced monitoring system that continuously tracks betting patterns and transactions. Any suspicious activity will be investigated, and the relevant authorities will be notified where necessary.

app33 reserves the right to suspend or close a member's account at any time if there is evidence or reasonable suspicion that the member has breached any of these Terms & Conditions. In the event of closure due to a violation, the account balance may be frozen pending the outcome of an investigation.

Members may also request voluntary account closure or suspension through the following channels:

• Contacting the support team app33 via live chat, email at support@app33.best, or WhatsApp.
• Using the account management features in your account settings app33 your.

For voluntary account closure, app33 will process eligible balance withdrawals within the stipulated timeframe, once all applicable rollover requirements have been fulfilled. Before requesting account closure, please ensure you have withdrawn all eligible balances, as funds remaining in a closed account may not be recoverable after a certain period.

app33 committed to protecting the privacy and security of every member's personal data. The collection, use, and storage of your personal data is governed by our Privacy Policy, which forms part of this agreement.

In summary, app33 collects the data necessary for:

• Member identity verification and eligibility.
• Processing of financial deposit and withdrawal transactions.
• Provision of customer support services.
• Compliance with applicable legal and regulatory requirements.
• Improving the user experience and delivering promotional communications (with your consent).

Your data will not be sold or shared with third parties for marketing purposes without your explicit consent. For full details on our data management practices, please read app33 Privacy Policy.

Platform app33 is provided on an "as is" and "as available" basis. While we make every effort to ensure the platform's availability and reliability at all times, app33 makes no warranty that:

• The platform will always be available without interruption, errors, or downtime for maintenance.
• That the outcome of any game or bet will meet your expectations or targets.
• All information or content on the platform is entirely free from errors at all times.

app33 is not liable for any indirect, consequential, special, or incidental losses arising from the use of the platform, including but not limited to financial losses from betting activity, internet service disruptions, or technical issues with your own device.

Maximum liability limit app33 to any member in any claim is limited to the total amount deposited by that member in the 30 days preceding the event giving rise to the claim, unless otherwise required by applicable law.

app33 takes its commitment to responsible gambling seriously. We believe that betting and casino gaming should be purely a source of entertainment and should never cause financial or emotional harm to any individual.

Platform app33 provides the following responsible gambling tools, accessible from your account settings:

• Deposit limit — set daily, weekly, or monthly limits to keep your spending in check.
• Loss limits — the system will end your session once the set limit is reached.
• Session time limit — set a time limit for each gaming session.
• Account break — suspend account access for a chosen period (1 day to 6 months).
• Permanent self-exclusion — permanently close your account if needed.

If you feel that your betting activity is beginning to affect your finances, relationships, or overall well-being, please seek help immediately. app33 encourages you to visit the Responsible Gambling for resources and support guides available in Malaysia.

app33 reserves the right to modify, add, or remove any part of these Terms & Conditions at any time. Members will be notified of significant changes via email, in-platform notifications, or announcements on the homepage of the website app33 at least 7 days before the amendments take effect, except in cases where immediate changes are required for legal or security reasons.

Continued use of the platform app33 after the effective date of any amendments will be considered acceptance of the amended Terms & Conditions. If you do not agree with the changes made, you have the right to close your account and withdraw any eligible balance before the amendments take effect.

These Terms & Conditions and any disputes arising from them are subject to the laws and jurisdiction stipulated by the operating licence of app33. In the event of any dispute, we encourage members to contact our support team first to seek an amicable resolution before taking any further action.

This version of the Terms & Conditions is effective from January 2026. Should you have any questions or require clarification on any part of this document, please contact us at support@app33.best and we will do our best to provide a clear response promptly.